1. IDENTIFICATION DATA OF VIFA
The service provider of the website is Vifa Group Co., Limited. (hereinafter, 'Vifa' '), with tax identification number 91330782798581544K and registered office at 5th floor, Wanda Plaza, Yiwu, China322000.
2. SERVICE DESCRIPTION
Vifa provides manufacturing service of custombags and knitwear. Users of our website may purchase products for their own corporate use or to sell them to third parties.
3. USE OF THE WEB PAGES UNDER THE VIFA BRAND NAME
3.1 Suitable user
Our manufacturing service works for business instead of individual consumer.
3.2 License to use the Vifa website and service
4. GENERAL RULES
4.1 Prohibited use
You may not attempt to cause, or cause any damage to, our websites or the Vifa service. For example, and without being this a complete or exhaustive list by any means, it is strictly prohibited to:
a. Interfere with Vifa's service by using viruses or other programs designed to cause harm to any software or hardware
b. Modify or create versions of any technology used on the Vifa websites
c. Use any type of script, robot or technology to monitor Vifa websites
d. Collect e-mails or other information through the Vifa service
e. Impersonate any person or entity, or falsify any of your information
f. Browse or purchase on the Vifa websites if you are not of legal age.
4.2 Privacy and data protection
At Vifa, we are particularly concerned about the security and confidentiality of the data provided by our clients. We are committed to providing you with the best service and the best online experience.
4.3 Purchase conditions
4.3.1 Sales system
To make a purchase, you must send us your order via the Internet through the purchase process enabled for this purpose. You may place an order online in our website or contact us by email at email@example.com.
4.3.2 Method of payment
When placing the order, you must pay the amount using any of the payment methods enabled on our website. Only in this way will we start producing your order. In certain cases, and in order to prevent possible fraud, Vifa reserves the right to ask our customers to use a specific payment method or require additional documentation.
4.3.3 Form, costs and delivery times
Orders are shipped to our customers around the world through various transport companies. Shipping are not included in prices. You can use your own forwarder or use ours with volume discount.
Production times are displayed on our website. It is possible that an order may suffer certain delays in production due to material shortages, late confirmation from you, incorrect design, etc. In any case, we at Vifa are aware that we must deliver the products to the shipping address you indicate to us in the shortest possible time, according to production deadlines and shipping time, and always within thirty (30) calendar days from the date we confirm the order. If there is any delay, we will contact you and inform you of any changes.
Transport times can be altered by extraordinary transport incidents (e.g. strikes, weather events, exceptional political situations, etc.) or by customs, controls in the country of destination or difficulties in the delivery of the goods. From Vifa we do not accept responsibility for delays caused by the transport agency or for any customs control procedures. However, we do undertake to replace/refund any order that there is major defective in production within a reasonable period of time.
5. WARRANTIES, EXCHANGES, CANCELLATIONS AND RETURNS
As a user, you can change or add a new design, change your delivery and/or billing address, or cancel your order, as long as it has not actually entered the production process.
To do so, you must send an e-mail to firstname.lastname@example.org, and include the reference number of your order. We will inform you after reviewing the status of your order whether or not the change or possibility of cancellation has been made.
As a customer, you will have fourteen (14) calendar days to cancel your purchase and return the product or products, starting from the moment you receive the order, and provided it is not a personalized product, i.e. modified for our customers according to their instructions. For customized products we cannot accept any exchanges or returns.
Customized products may have slight modifications in terms of color, weight, texture, materials, size or design, always fulfilling the purpose and initial idea shown on our web pages. For your part, you must treat Vifa products with the utmost care, keep them unused and not have subjected them to inappropriate or harmful conditions, or to manipulations that may impair their abnormal condition. It is your responsibility to keep them properly until we review them at Vifa, if you wish to return them or make a claim.
To make a claim, you must send an e-mail to email@example.com and provide all the details for defective.
Once the claim has been made, and we will verify the correctness . If the claim is due to an error on our part, Vifa will remake or refund.
We will refund the amount of the refund within fourteen (14) days after confirmation of the claim.
6. INTELLECTUAL PROPERTY
We reserve all intellectual and industrial property rights included in the websites under the Vifa trademark, including but not limited to: text, images, graphic design, trademarks, navigation structure, information and content. We are exclusively responsible for the exercise of the rights of exploitation of the same in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with Spanish legislation on intellectual and industrial property rights.
The Vifa websites may also contain text, images, graphic designs or trademarks owned by third parties, for which each of their owners will be the sole holders of the exploitation rights in any form. We consider third-party content to be all those that identify themselves as such. If you have any questions or if you notice illegal content, please let us know by writing to us at firstname.lastname@example.org. If we notice any infringement, we will remove the content immediately.
In the event that as a user you customize a product from any of the Vifa websites, with an image proposed by you and not included in the Vifa catalogue of images, you must guarantee that you have all the Intellectual and Industrial Property rights, as well as any right of image or privacy concerning natural or legal persons that may exist, necessary for the exploitation of the image in the form or way you wish. In turn, as a user you grant us a limited license to reproduce, communicate, distribute and transform the image you propose in the product or products you order. Once the product is produced and shipped to your delivery address, the license will be terminated.
You completely release Vifa from any liability due to any claims by third parties arising from the unlawful or criminal use of images subject to Intellectual or Industrial Property, or image rights or privacy of individuals in customized products through our websites.
7. COMPLAINTS AND CLAIMS
As a customer, you can always contact us at email@example.com to transmit any complaint, suggestion or claim arising from the provision of our services. To facilitate the process, please always provide us with the invoice or order number of your order. We undertake to reply to requests within 3 working days from the date they are properly received by us.
You may not file a complaint or claim on an order after fourteen (14) days of actual delivery.
8. Vifa RIGHTS
Vifa reserves the right (without assuming the obligation) to monitor all transactions and communications that occur on our website. If we believe, in our sole discretion, that a user or customer is or may be in breach of any condition of these General Conditions of Use and Contracting or that such transaction or communication is inappropriate, we may terminate or restrict access to such user or customer without any possibility of future claim.
8.2 Modification of the service
Vifa reserves the right to change the distribution, organization and appearance of our website and the services we offer and may change or discontinue any aspect of our services and/or prices without notice or claim.
8.3 Cancellation of the contract
From Vifa, at our discretion and with or without prior notice, we may:
9. LINKING POLICY
In Vifa we are not responsible for those websites or files that can be accessed through hypertext links ('links') available in our content. The responsibility lies with their respective owners. Therefore, we do not endorse or make our own the products, services, contents, information, data, files and any kind of material existing on such websites or files and we do not control or take responsibility for the quality, unlawfulness, reliability and usefulness of the information, contents and services existing on the linked sites and that are alien to our pages.
If it is deemed appropriate or if a competent body declares the data unlawful, orders their removal or that access to them is impossible, or if the existence of the injury has been declared, and we have been expressly notified of the corresponding decision, we will immediately remove the links as indicated.
10. LIMITATION OF LIABILITY
We exclude any liability for damages of any kind that may result from the unavailability or discontinuity of the operation of our websites. We also disclaim any liability for any inadequate use of our products.
11. CHANGES TO THE PRESENT GENERAL CONDITIONS
We reserve the right to modify any aspect of these General Terms and Conditions, including our prices, accepted designs or rejected content. This version of the general conditions was implemented in May 2019.
12. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Conditions are governed by Chinese law.
If it is an individual who makes the purchase of products, for the resolution of possible disputes the parties agree to submit to the consumer arbitration established by the regulation, renouncing any other jurisdiction that may correspond to them.
If it is a company that purchases products, for the resolution of possible disputes the parties agree to submit to the courts and tribunals with jurisdiction in China, renouncing any other jurisdiction that may correspond to them.